Onsite Field Service Technician - Washington D.C.

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

This position is responsible for the configuration and deployment support, as well as, system management functions and includes troubleshooting and design/implementation associated with ASTRO 25, WAVE VOIP and adjacent technologies for Federal, State and local government agencies requiring highly secure, easily managed, mission critical IP networks. This position reports to the on-site Sr. Mgr. Field Service Team.

• Consult with Sales, Program Manager, Sr. Field Service Team Manager, and the System Integration team to set strategy, direction and implementation
• Support Operations and Maintenance activities for ASTRO 25 networks and adjacent technologies
• Support technical architecture designs for ASTRO 25 and adjacent technologies
• Create and document detailed technical drawings, work plans, managed service offerings, MOPs and SOPs, etc. as required.
• Support the evaluation of third party vendor equipment used in our portfolio
• Work with third party vendors/contractors to ensure delivery of requirements set forth by the design
• Act in the capacity of a member of the on-site technical staff in best practices for design, implementation, and O&M activities.

Candidate Experience:

• Ability to understand and/or learn MSI MS&S processes, products, and network management solutions
• Ability to understand and/or learn troubleshooting and assessment of live networks
• Understanding of routing protocols: BGP, OSPF, ISIS and others as needed
• Knowledge of ASTRO 25 Conventional wide-area voice and data systems including OTAR/OTAP, MoM, and cyber technologies (CAC-PIV)
• Familiarity with LAN switching protocols: G8032 ring protection
• Familiarity with Manufacture Hardware: Juniper, Nokia, HP, Fortinet
• Knowledge of different media types: Metro Ethernet, Frame-Relay, Ethernet, SONET
• Knowledge of physical layer such as: Fiber, Copper, Microwave.
• Experience in scripting/programming is a plus.
• Experience with Microsoft Visio, Word, Excel, PowerPoint, Google Applications required
• Experience with use of command line and/or GUI interfaces to provision equipment is a plus
• Familiarity with Network Management Applications a plus: Solarwinds, JUNO-Space, Nokia SAM/NFM-P, Provision
• Self motivated, excellent written and oral communication skills, and strong interpersonal skills
• Works collaboratively and builds relationships with other colleagues, customers, and third party service professionals.

Additional Requirements:

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts
• Must be willing to obtain a DHS Public Trust Clearance
• The role entails providing on-premises support to our valued customers in Washington D.C.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $75,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School/GED and 1+ years experience in one of the following: IP Networking, Network Engineering, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, IT, Motorola, or Military experience
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.