Senior Key Account Manager

About TEKA
TEKA Group is a global leader in kitchen solutions, specializing in the design and manufacture of appliances, stainless steel sinks, and comprehensive kitchen systems. With a strong European heritage and a presence in over 100 countries, TEKA combines innovation, quality, and design to enhance everyday life at home.
As part of its global growth and expansion, TEKA has joined forces with Midea Group, one of the world’s leading technology and manufacturing companies.

This strategic partnership strengthens TEKA’s global capabilities, innovation, and market reach, enabling it to offer increasingly advanced and competitive solutions on the international stage.
Driven by a commitment to functionality, performance, and design, TEKA continues to develop reliable products that bring efficiency and elegance to modern homes.

A Senior Key Account Manager at Teka is responsible for managing and nurturing relationships with key clients or accounts. They act as trusted advisors to key stakeholders, developing tailored solutions that drive profitability, strengthen market presence, and ensure exceptional customer satisfaction. Working cross-functionally with sales, marketing, operations, and product teams, the Senior KAM delivers integrated strategies to achieve MIDEA’s business objectives and sustain competitive advantage in the market.

Responsibilities & Objectives

• Negotiation & Contract Management:Lead high-value contract negotiations, pricing discussions, and long-term agreements to maximize profitability and ensure sustainable business outcomes.
• Client Relationship Management: Building and maintaining strong, long-term relationships with key clients, acting as the main point of contact for all their needs and inquiries.
• Revenue Growth: Identifying opportunities for upselling, cross-selling, and expanding product or service offerings to drive revenue growth within key accounts.
• Customer Satisfaction: Ensuring high levels of customer satisfaction by understanding clients' needs and proactively addressing any issues or concerns.
• Strategic Planning: Developing and implementing strategic account plans aligned with TEKA's business objectives to maximize the value delivered to key accounts.
• Communication and Collaboration: Facilitating effective communication and collaboration between internal teams and key clients to ensure seamless delivery of products or services.
• Market Insights: Gathering market intelligence and staying abreast of industry trends to anticipate clients' evolving needs and provide proactive solutions.
• Contract Negotiation: Negotiating contracts, pricing agreements, and service level agreements to achieve mutually beneficial outcomes for both Teka and its key accounts.
• Performance Tracking: Monitoring and analyzing key account performance metrics to measure progress against objectives and identify areas for improvement.
• Risk Management: Identifying and mitigating risks associated with key accounts to protect MIDEA's interests and ensure long-term sustainability of client relationships.
• Innovation and Value Proposition: Collaborating with key accounts to co-create innovative solutions that deliver unique value and maintain Teka's competitive edge in the market.
• Collaboration with Internal Teams: Working closely with internal departments such as sales, marketing, product development, and customer service to ensure seamless coordination and delivery of solutions to key accounts.
• Representing Teka: Actively representing Teka at industry events, conferences, and networking opportunities to promote brand visibility and expand the company's presence within key account networks.
• Among other duties as assigned.

Qualifications

Experience & Background

• +5 years of working experience in sales or related fields.
• Home Appliance sales experience. Experience with key account management, including handling large accounts and complex sales cycles.
• Home appliances experience is a plus.

Degree and Language

• Bachelor’s degreein business administration, Marketing, Engineering, or a related field is required.
• Advanced English is required.

Knowledge, Skills, Abilities

• Strategic Vision: Strong ability to develop and execute account strategies that align with organizational goals and deliver measurable growth.
• Communication Skills: Excellent verbal and written communication skills are crucial for effectively conveying information, negotiating contracts, and building rapport with key clients.
• Interpersonal Skills: Strong interpersonal skills are needed to establish and maintain positive relationships with clients, understand their needs, and resolve any issues or conflicts that may arise.
• Negotiation Skills: The ability to negotiate contracts, pricing, and terms with key clients to achieve mutually beneficial agreements is essential for maximizing revenue and profitability.
• Problem-Solving Skills: Being able to identify challenges, analyze root causes, and develop creative solutions is important for addressing client needs and ensuring customer satisfaction.
• Sales and Business Acumen: Strong sales skills and business acumen are necessary for identifying sales opportunities, upselling/cross-selling products or services, and achieving sales targets within key accounts.
• Customer Focus: Key Account Managers should be highly customer-focused, prioritizing the needs and interests of key clients and ensuring that Teka delivers value-added solutions to meet their requirements.
• Commercial Acumen: Deep understanding of market dynamics, pricing strategies, and business drivers within the consumer goods or appliance sector.
• Organizational Skills: Effective organization and time management skills are important for managing multiple accounts, coordinating internal teams, and meeting deadlines.
• Analytical Skills: The ability to analyze data, interpret trends, and draw insights from market research and account performance metrics is valuable for making informed decisions and developing effective account strategies.
• Adaptability: Key Account Managers should be adaptable and flexible in responding to changing client needs, market dynamics, and business priorities.
• Teamwork and Collaboration: Collaborating with internal teams such as sales, marketing, and product development is essential for delivering integrated solutions and ensuring a seamless customer experience.
• Emotional Intelligence: Having high emotional intelligence enables Key Account Managers to empathize with clients, understand their perspectives, and build strong, trust-based relationships.
• Integrity & Professionalism: Upholds Teka’s ethical standards and acts as a brand ambassador in all business interactions.

Personal Traits

• Proactive: Key Account Managers should be proactive in anticipating client needs, identifying opportunities for growth, and addressing potential challenges before they escalate.
• Resilience: The ability to bounce back from setbacks and maintain composure under pressure is essential for navigating the complexities of managing key accounts.
• Empathy: Having empathy allows Key Account Managers to understand clients' perspectives, concerns, and priorities, fostering stronger relationships and trust.
• Resourcefulness: Being resourceful enables Key Account Managers to find creative solutions to problems, leverage internal resources effectively, and adapt to changing circumstances.
• Tenacity: Key Account Managers often face obstacles and rejection in their pursuit of business opportunities. Tenacity and persistence are crucial for overcoming these challenges and achieving success.
• Curiosity: Curiosity drives Key Account Managers to continuously seek knowledge about their clients' industries, market trends, and emerging technologies, enabling them to offer innovative solutions and stay ahead of the competition.
• Adaptability: The ability to adapt to evolving client needs, market dynamics, and internal processes is essential for staying relevant and delivering value to key accounts.
• Optimism: Maintaining a positive outlook and attitude, even in the face of setbacks or challenges, helps Key Account Managers inspire confidence in clients and colleagues alike.
• Integrity: Upholding high ethical standards and integrity is essential for building trust with clients and maintaining Teka’s reputation as a reliable and trustworthy partner.
• Team Player: Collaboration with internal teams is critical for delivering integrated solutions and ensuring a seamless customer experience. Key Account Managers should be team players who can work effectively across departments to achieve common goals.
• Self-motivated and Comfortable in Dynamic, Fast-Moving Organization: Demonstrates initiative and adaptability in a rapidly changing environment, ensuring consistent performance and responsiveness to evolving demands.

What we offer:

• Benefits above those required by law
• Major medical insurance
• Food vouchers, among other benefits

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.

TEKA. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.