Customer Service Representative (Spanish & English) - Remote

About Michael & Associates

Michael & Associates is a leading criminal defense law firm based in Austin, Texas, representing clients across the state in a wide range of cases—from minor offenses to serious felonies. We are committed to delivering high-quality legal services with professionalism, accuracy, and exceptional client support.

We are growing rapidly and expanding our global support team. We are currently seeking talented bilingual professionals in Mexico who are detail-oriented, proactive, and passionate about helping people. If you thrive in a fast-paced, service-driven environment, we’d love to connect with you.

About the Role

We are looking for a Bilingual Customer Service Representative (Spanish & English) to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment.

Key Responsibilities

• Client Communication Support: Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity.
• Case Coordination Assistance: Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
• Administrative & Data Support: Maintain client records, update case management systems, and ensure information is accurately documented.
• Service Excellence: Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.

Why Join Us

• Permanent fully remote role (work from home)
• Work with a reputable U.S. law firm
• Professional and collaborative global team environment
• Training provided in U.S. legal client service and processes
• Long-term position with competitive pay, with earning potential of up to $7 USD/hour based on performance and role progression
• Growth opportunities within a stable, long-term team

Requirements

• We are seeking candidates with strong Spanish and English communication skills, both written and spoken, to effectively collaborate with our diverse team and stakeholders.
• A minimum of 5 years of experience in customer service within the call center industry is required. Experience in billing and invoicing is considered an advantage.
• Applicants should have access to their own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection.

Important:

Submit your most recent resume for review. Please ensure it is provided in English, as this is required for the role. Applications submitted in other languages may not be considered for review.

This is an established firm with extensive experience employing individuals in long-term, full-time roles of 40+ hours per week. We view this team member as a vital part of our organization and are committed to providing the training and support needed to ensure a smooth and successful onboarding process.

Benefits

• Salary Range: $7 USD per hour
• Enjoy a permanent work-from-home setup!
• Career Growth – Unlock opportunities for advancement and professional development.
• Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.