Customer Service Specialist

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 40 hours a week

Pay Range: $18.24 to $25.06 per hour

Customer Service Specialist at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department. Our expert agents take total ownership of every interaction and create exceptional, human-centered experiences across phone, live chat, email, and social media. Excellence isn't a goal here; it's the standard we hold ourselves to every day.

As a Customer Service Specialist, you'll be part of our high-volume support team, serving as a trusted guide for parents and educators as they make important decisions about their children’s education. Through expert advice and tailored solutions, you’ll help build confidence and lasting trust.

▶️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

Key Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)

• Resolve customer issues with empathy and efficiency while maintaining elite standards

• Personalize communication to make every customer feel valued and understood

• Analyze customer needs and recommend appropriate solutions

• Maintain detailed interaction records and collect valuable customer feedback

• Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences

• Transform challenging customer situations into positive outcomes

What We're Looking For

• Synthesizes complex information and explains it clearly

• Naturally builds rapport and asks thoughtful questions

• Dedicated to exceeding customer satisfaction expectations

• Resilient and positive in challenging situations

• Excellent written and verbal communication skills

• Balances efficiency with personalized service

• Strong problem-solving abilities and sound judgment

• Exceptional attention to detail

• Outstanding interpersonal and communication skills

• Quickly and empathetically engages with customers in fast-paced environments

• Embraces a growth mindset and values constructive feedback

• Proven ability to work independently, manage schedules, and meet deadlines

• Experience in the education or tech field is a plus (but not required).

▶️ Check outa day in the life of a Miaplaza Customer Service Specialist!

Requirements

• At least 2 years of full time experience in a people-facing role

• Access to a computer/laptop with a working web camera, and a reliable high-speed internet connection

• Typing speed: 55 words per minute

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

The Schedule

• Customer Service Specialists work 8-hour shifts, 5 days a week.

• Miaplaza's customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT).

• Candidates from any U.S. time zone are welcome to apply.

• Candidates must be available for a 5-day work week. Candidates should be prepared for two of those days to be Saturday and Sunday.

• Holidays will be worked based on availability and preference, or on a rotation as needed.

The available shifts are:

• Mid Shift: 8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PT

• Evening Shift: 2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT.

Compensation, Benefits & Perks

The expected starting pay range is $18.24 to $25.06 per hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity.

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.

• All employees are eligible for a 401(k) retirement plan with employer match.

• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.

➡️ Learn more by visiting ourcareers page!

Ready to apply?

Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.

We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.

Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.

Links

• 🎒 Miacademy: https://parents.miacademy.co/

• 🍨 Always Icecream: https://parents.always-icecream.com/

• 🐉 Clever Dragons: https://parents.clever-dragons.com/

• 📚 MiaPrep: https://parents.miaprep.com/

• 🏫 MiaPrep Online High School: https://miaprep.com/online-school/

• ▶️ Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/

• ▶️ Day in the life of a Miaplaza Customer Service Specialist: https://www.tiktok.com/@miaplazalearning/photo/7371178685652618538

• 🖥️ Careers page: https://careers.miaplaza.com/

Individuals only, no recruitment agencies.

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