VIP Relationship Manager

We are looking for a highly skilled and service-driven VIP Relationship Manager to join our Customer Operations team. This is a pivotal role with real scope and visibility, sitting at the heart of our white-glove support offering for top-tier clients. You will provide premium, proactive, and deeply personalized support to our most valued customers; building and refining the processes, playbooks, and standards that underpin our VIP program.

Requirements

• 3+ years' experience in a relationship management, client services, or customer success role — ideally with high-value or premium clients.
• Background in fintech, crypto, payments, or a similarly fast-paced regulated environment strongly preferred.
• Demonstrable experience supporting or managing OTC clients, or a strong understanding of OTC trading workflows, is a significant advantage.
• Proven ability to manage complex client situations with professionalism, composure, and care.
• Exceptional interpersonal and communication skills — comfortable engaging with senior, high-profile, or demanding clients via calls, emails, and written correspondence.
• Data-comfortable: able to use tools like Excel, CRM platforms (e.g. Zendesk, HubSpot), and dashboards to track client activity and identify service gaps.

Benefits

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.