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MapleMA

Bilingual Customer Support Coordinator (French/English)

Maple is a leading virtual healthcare provider in Canada, enabling online doctor consultations and enhancing access to medical care for individuals across the country.

Maple

Employee count: 51-200

Salary: 38k-42k USD

Canada only

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We're hiring a Bilingual Customer Support Coordinator to join Maple's Customer Support team. The role involves handling live chat and email conversations, troubleshooting issues, and delivering a high-quality support experience.

Requirements

  • Fully bilingual in English and French with strong written communication skills
  • Experience in a customer-facing role
  • Ability to manage multiple priorities and stay organized
  • Strong communication and problem-solving skills
  • Comfortable working in a digital environment and adapting to new systems and tools
  • Experience using AI tools to improve productivity and streamline workflows

Benefits

  • Competitive benefits package
  • Health spending account
  • Maple access for virtual healthcare
  • Flex benefits budget
  • Paid health days
  • Destination5 for international work
  • Retirement savings plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 38k-42k USD

Location requirements

Canada

Hiring timezones

Canada +/- 0 hours

Job categories

Bilingual Customer Care CoordinatorCustomer Support CoordinatorCustomer Support

Skills

Customer SupportFrenchEnglishBilingualismLive ChatEmail SupportTroubleshootingAI Tools

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About Maple

Learn more about Maple and their company culture.

View company profile

At Maple, we are committed to transforming healthcare access for all Canadians. Founded in 2015, our mission is built around the vision of creating a simple, connected, and human-centered healthcare experience.

Providing virtual healthcare has become increasingly essential in today's fast-paced world, where many individuals find it challenging to obtain timely medical assistance. Our platform enables Canadians to connect with licensed healthcare professionals within minutes, 24/7, directly from their smartphones or computers. Maple allows individuals to receive diagnoses, prescriptions, and treatment plans without the need for extensive waiting times traditionally associated with in-person visits. This innovation helps our patients manage their health effectively and improves their overall experience with healthcare services.

Claim this profileMaple logoMA

Maple

Company size

51-200 employees

Founded in

2015

Chief executive officer

Dr. Brett Belchetz

Markets

HealthcareTelemedicineVirtual HealthcareHealth TechnologyDigital HealthPatient Care ServicesMedical ServicesOnline ConsultationsHealth and WellnessRemote Healthcare Solutions

Employees live in

Canada
View company profile

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