Philippines onlyWe're looking for an Operations Associate with true degen spirit and startup hustle to support players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support.
Requirements
- 5+ years of experience with deep familiarity with online casinos, sportsbooks, sports wagering mechanics, and common bettor workflows.
- Understanding of bet types including pre-match, live/in-play betting, parlays.
- Familiarity with bet settlement logic, including pushes, voids, partial payouts, and abandoned match handling.
- Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
- Genuine passion for helping customers and a commitment to excellent service.
- Highly organized with strong attention to detail.
- Comfortable learning new tools, dashboards, and operational systems.
- Strong problem-solving instincts with the ability to identify root causes quickly.
- Adaptability to a fast-paced, scrappy startup environment.
- Comfortable with non-standard hours during major sporting events (weekends, playoffs, etc.)
United States
AU and SG only