Manager, Project Management System

The Manager, Project Management System oversees Macy’s Project Management platform across Macy’s, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems.

Requirements

• Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the ServiceNow ticketing system.
• Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise.
• Drive ongoing system development and improvements while maintaining day-to-day operational stability.
• Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements.
• Test and approve all system updates and patches in the Tango pre-production environment before they move to production.
• Communicate and coordinate effectively with users across the Macy’s, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem.
• Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact.
• Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities.
• Lead the Macy’s Tango team in maintaining and enhancing the Tango ecosystem.
• Provide regular updates and insights to senior executives.
• Partner with the Macy’s ServiceNow help desk team to resolve issues raised by internal and external Tango users.
• Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors.
• Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production.
• Demonstrate regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement