Tier 1 Support Engineer

As a Tier 1 Support Engineer at Logz.io, you'll troubleshoot customer issues, support integrations, and provide timely customer communication in a fast-paced environment.

Requirements

• Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays ( 6 PM- 6 AM )
• 2+ years in technical support or a customer-facing technical role
• Experience with AWS or Azure and familiarity with Kubernetes fundamentals
• Basic understanding of observability concepts: logs, metrics, and tracing
• Strong troubleshooting & problem-solving skills, ability to manage multiple priorities
• Excellent communication and customer management abilities
• Comfortable handling live incidents in a fast-paced environment
• Interest in AI-assisted tooling and modern cloud technologies