United States onlyLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
We are looking for a reliable candidate who is customer focused and self-motivated to join a 24x7 team.
This position is responsible for ensuring security via patch delivery and administration of various tools, along with troubleshooting complex issues within our customers' environments.
Responsibilities:
- The individual performs monitoring, research, assessment, and analysis of internal and customer environments in relation to patch management.
- Applying OS level patches for internal and customer environments using IBM BigFix.
- Create and maintain vulnerability and patch reports internally and for customers
- Collaborate with client technical teams for issue resolution and mitigation. Help remediate security issues by interfacing with internal/external customer teams and other tool vendors.
- Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology.
- Manage and maintain the log management and threat analysis solution.
Education and Experience:
- Knowledge of one or more of the following areas: Windows, Unix, Firewalls, Intrusion Detection, Threat Detection Analysis, or Information Risk Management
- Ability to organize, prioritize, follow up and bring tasks to completion.
- Ability to develop and execute process improvements, document knowledge base articles and build process efficiencies
- Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams. Engage with vendor technical support as needed.
- Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.
- Customer service including the resolution of customer escalations, incident handling, and response
- Experience in a fast paced, high stress, support environment
- Professional demeanor with outstanding work ethic
- Ability to follow detailed process and procedures
- Demonstrated ability to be reliable and flexible
- Excellent written and verbal communication and organizational skills
- Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources
Shift Schedule:
3:00 PM-11:00 PM CDT Friday through Tuesday
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
