Client Services Representative 2

Job Title: Client Services Representative 2

Job Location: Richmond, United States of America

Job Location Type: Home-based

Job Contract Type: Full time

Job Seniority Level:

To be eligible for this position, you must reside in the same country where the job is located.

Position Purpose:

Responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors.

Job Responsibilities:

• Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers)
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
• Present a written analysis including system generated report(s) to manager and/or client
• Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
• Provides support to team members

Knowledge/Skills Required for the Position:

• Strong analytical, organizational, and problem-solving skills necessary.
• Experience sorting, manipulating, reviewing, and presenting data
• Precise attention to detail
• Ability to communicate effectively (written and oral).
• Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook
• Ability to work independently and within a team environment
• Excellent interpersonal and customer service skills
• Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor's degree preferred.
• Two+ years related work experience required.
• Experience in the pharmaceutical industry preferred.
• Proficient with PC applications such as Microsoft Suite.
• Ability to communicate effectively (written and oral) with different members of the team.
• Demonstrated problem solving, analytical, and strong customer service skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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