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LexisNexisLE

Digital Support Experience Analyst Intern

LexisNexis Legal & Professional is a global provider of legal, regulatory, and business insights, supporting professionals in making informed decisions and advancing the rule of law.

LexisNexis

Employee count: 5000+

United States only

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The LexisNexis Customer Operations AI team is offering a Summer 2026 internship for students seeking hands-on experience improving digital customer support through data and insights. The role involves analyzing customer interactions, feedback, and performance data to identify areas for improvement and developing practical recommendations.

Requirements

  • Currently enrolled in an undergraduate or graduate program in any related field
  • Proficiency in Microsoft Office, specifically Excel
  • Interest in understanding customer experiences and improving how people interact with digital tools
  • Experience in analyzing written information and basic data to identify patterns and insights
  • Effective written and verbal communication skills
  • Customer-focused mindset with a structured approach to problem-solving
  • Curiosity and eagerness to learn new tools and technologies
  • Self-driven and open to receiving and applying constructive feedback

About the job

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Posted on

Job type

Intern

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About LexisNexis

Learn more about LexisNexis and their company culture.

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Founded in 1970, LexisNexis has become a cornerstone in the landscape of legal and professional services, renowned for providing comprehensive legal, regulatory, and business information solutions. The company's mission is anchored in advancing the rule of law, playing a crucial role in shaping a more just world through its innovative products and services. With its headquarters located in New York City, LexisNexis operates on a global scale, serving law firms, corporations, government entities, and academic institutions in over 150 countries.

LexisNexis is recognized as a leading provider of digital tools and analytics that help legal professionals access a wealth of information quickly and effectively. The platform aggregates vast amounts of legal content, including billions of documents, news articles, and business insights, allowing users to retrieve relevant legal precedents and analyses at their fingertips. The company integrates advanced technologies such as artificial intelligence, natural language processing, and data analytics to enhance the efficiency of legal research and decision-making. LexisNexis continues to innovate and expand its offerings, ensuring that legal professionals are equipped with the necessary tools to navigate complex legal landscapes and contribute positively to society.

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LexisNexis

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