We are looking for an outstanding supervisor to join our collections team, with a focus on managing front-line associates working early stage collections on our auto loan portfolio.
Essential Duties And Responsibilities:
- Lead and manage team of low-risk, early to mid-stage collections team members focused on outbound and inbound contact with customers of auto loan portfolio
- Ensure team objectives are achieved
- Administer corrective action where necessary, following labor laws and regulations and in accordance with company policy
- Handle escalated customer loan issues and provide guidance on resolution of escalated matters
- Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies
- Update and maintain reference documents to reflect current systems and company procedures
- Collaborate with other internal departments to ensure efficient handling of escalated situations
- Support management directives and initiatives as requested
Requirements & Experience:
- 2+ years of experience in financial services, with a strong focus on auto loan management or a call center environment
- Bilingual, fluent in Spanish or Portuguese and English, preferred
- Prior team management experience in auto loan portfolio collections
- Previous experience working in collections required, preferably consumer loans/debt
- Familiarity with consumer debt collection regulatory compliance requirements preferred
The Ideal Candidate:
- A team player - You readily help others and are comfortable asking for help for yourself
- Thrive in a teaching role, transferring knowledge to position others for success
- Excited by the idea of constant change - You are comfortable being uncomfortable
- Comfortable holding team members accountable for performance results
- Able to maintain order in a fast and fascinating environment
- Excited to take on new tasks as they come up and solve problems in real time
- Enjoy finding creative solutions to unique problems as they arise
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
United States only
