Overview
LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising. We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Our team is fully remote and globally diverse , united by a shared passion for creativity and innovation. If you're passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.
Responsibilities
As a Client Success Manager at LDX Digital, you will serve as the primary point of contact for your assigned clients , ensuring their needs are met through ongoing communication and strategic support. You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes. You\'ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.
Manage client relationships through weekly virtual meetings and ongoing communication via Slack
Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals
Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on
Identify upsell opportunities and introduce new offerings that align with client needs and business objectives
Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively
Use ClickUp to log and track detailed deliverables from intake through to completion
Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes
Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations
Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance
Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making
Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals
Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner
Support a high standard of service that drives retention and long-term client success
Qualifications
Exceptional English, relationship-building and communication skills, both verbal and written
Ability to collaborate cross-functionally with media buyers and designers to meet client objectives
Strategic, detail-oriented mindset with strong time management skills
Extroverted, thrives on calls and communicating with clients
Confident leading client calls via video with a polished and professional presence
Customer-first approach to solving problems and driving success
Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards
Crisis management and aversion skills
Great negotiating and people management skills
Bachelor\'s degree in Marketing, Communications, Social Sciences, Business, or a related field
2-3 years of experience in account management, client services, or a similar role in a digital marketing environment
Proven track record of managing client relationships, marketing campaigns, and delivering results
Experience with project management software, CRM platforms, and video conferencing tools
Experience in a fast-paced, high-growth digital agency or marketing organization is a plus
Ability to simplify technical or data-heavy topics into actionable insights for clients
Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs (is a big benefit but not a requirement)
You\'ll Excel in This Role If You:
Thrive in a client-facing environment and enjoy building long-term relationships
Get energized from talking to people and building meaningful connections
Are highly organized, detail-oriented, and comfortable managing competing priorities
Have a strategic mindset and love translating data into clear next steps
Enjoy collaborating across departments to bring creative marketing ideas to life
Are passionate about helping clients grow through smart, data-informed marketing
Benefits
What’s in it for you:
Fully Remote Work: Enjoy the flexibility to work from anywhere
Impactful Voice: Be a key player in shaping media strategies and driving client success
Growth Opportunities: Advance your career quickly in a dynamic and fast-paced environment
Continuous Learning: Access to the latest courses, certifications, and learning opportunities. We support your professional growth
Competitive Compensation: Earn competitive pay with performance-based bonuses
Vibrant Culture: Join a team of ambitious professionals in a supportive, collaborative environment
Client Impact: Work with high-profile clients, delivering significant business impact through innovative media strategies
Our Interview Process
Click Apply and submit your CV
Fill in a short survey
1-on-1 video interview with HR
You will be asked to complete a short test task
1-on-1 video interview with Hiring Manager
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
United States only
AU, CA + 8 more