Solutions Consultant

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:

The Solutions Consultant is a highly collaborative, customer-facing role that partners closely with Revenue teams to support complex healthcare, arts, and enterprise opportunities. The role leads technical discovery, solution scoping, workflow mapping, and the implementation & troubleshooting of GPP and API integrations, helping customers connect iWave with their CRM or DMS systems. Acting as a trusted advisor, the Solutions Consultant translates customer needs into practical technical solutions that drive adoption and measurable value from the platform. Working at the intersection of Sales, Customer Success, and Product, this role plays a key part in ensuring successful customer outcomes while also helping strengthen documentation, best practices, and scalable processes as the team grows. The ideal candidate is deeply customer-focused, technically confident with APIs and integrations, comfortable engaging both technical and executive stakeholders, and motivated to take ownership while continuously learning and improving how the team operates.

What You’ll Do:

Sales Partnership & Deal Acceleration

• Partner with Account Executives and Customer Success Managers on enterprise accounts and healthcare opportunities
• Lead technical discovery sessions focused on our Grateful Patient Solution, integrations, and API capabilities
• Scope requirements and translate business needs into Statements of Work
• Deliver tailored product walkthroughs and technical demonstrations
• Support technical validation, security reviews, and integration conversations
• Help move strategic deals across the finish line

Grateful Patient Solution Ownership

• Serve as the internal and external subject matter expert for GPP
• Lead and own technical implementation for healthcare and art institutions
• Guide customers through data ingestion, compliance considerations, and workflow optimization
• Develop best practices specific to healthcare fundraising use cases
• Partner with Product to inform roadmap improvements based on customer feedback

API & Integration Consulting

• Lead API discovery sessions with customer technical stakeholders
• Translate requirements into integration specifications and documentation
• Collaborate with Support and Engineering to resolve GPP / API / integration challenges
• Validate integration success and ensure scalable, implementations are delivered within SOW and on-time
• Build and maintain to documentation and enablement resources

Implementation & Onboarding

• Lead onboarding for customers with complex technical and data needs
• Build project plans that accelerate time-to-value and encourage long term adoption through product stickiness
• Ensure clean handoffs between Sales, Implementation, and Customer Success
• Identify risks early and proactively mitigate them
• Drive measurable adoption and engagement outcomes

Enablement, Process & Operational Excellence

• Create and maintain SOW templates, integration playbooks, SOPs, FAQs, etc.
• Document repeatable processes for GPP and API implementations
• Train and coach Sales, CX, and Support teams on the solutions available including technical workflows, debugging, and general troubleshooting
• Establish best practices for discovery, scoping, and integration delivery
• Continuously refine internal processes to improve speed, clarity, and scalability

What We’re Looking For:

• 3-5+ years in Solutions Consulting, Sales Engineering, Technical Implementation, or similar SaaS role
• Experience supporting enterprise or healthcare customers
• Experience owning technical scopes of work and customer deliverables
• Strong understanding of REST APIs, JSON, authentication methods, and integration workflows
• Experience with CRM integrations (Salesforce strongly preferred)
• Familiarity with sandbox environments and developer tools
• Understanding of data structures, schema mapping, and transformation
• Ability to translate business requirements into technical documentation

Bonus

• Experience with healthcare fundraising or Grateful Patient Programs
• Experience with non-profit organizations
• Experience with Jira
• Knowledge of MySQL, Postgres, or database schema concepts
• Experience integrating with donor management systems or enterprise CRMs

Compensation Range: $100,000 - $120,000 CAD OTE annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

This advertised position is for an existing vacancy at Kindsight. At Kindsight, we’re proud to be a place where everyone belongs and has an equal opportunity to contribute, thrive and grow. We hire based on skills, potential, and impact, and we believe our differences fuel innovation. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. We’re building a workplace where everyone has the opportunity to do meaningful work and make a difference.

We leverage artificial intelligence (AI) tools to support certain aspects of our recruitment process. These tools may help with resume screening, drafting job descriptions, creating interview questions and occasionally identifying potential candidates. All hiring decisions are made by our people, not AI. Our intent is to use AI thoughtfully to streamline administrative tasks, improve the candidate experience and support fair, unbiased hiring practices consistent with industry standards.