Australia onlyGuestCare Support Representative (Bilingual) to handle inbound calls, resolve guest and host communication issues, and work in a remote, fast-paced environment.
Requirements
- Handle inbound calls as part of a 24/7 GuestCare call centre
- Act as an extension of multiple clients’ teams, following their specific processes and guidelines
- Manage out-of-hours support, stepping in when client teams are offline
- Resolve a wide range of GuestCare scenarios — access issues, guest concerns, and urgent requests
- Make outbound calls to drive resolutions and provide updates
- Multitask across multiple systems, quickly adapting based on the client and type of call
- Assess urgency and take action within client-approved frameworks
- Escalate where needed while ensuring a smooth customer experience
- Communicate clearly, calmly, and professionally in high-pressure situations
- Accurately log all interactions and outcomes
- Provide feedback to managers on client processes, documentation, and workflows to ensure requests are realistic, scalable, and operationally effective
Benefits
- Competitive compensation
United Kingdom
DZ, AU + 54 more
