Global Customer Operations Strategy & Experimentation Leader

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Customer Operations Strategy & Experimentation Leader in [United States, United Kingdom].

The Global Customer Operations Strategy & Experimentation Leader will shape the future of customer operations by blending strategy, innovation, and operational execution. This role focuses on designing AI-ready processes, driving experimentation, and scaling initiatives that improve customer experience and operational efficiency. You will work across global teams, translating strategic plans into actionable projects and measurable business outcomes. The position offers an opportunity to influence organizational design, build capabilities for a digital and AI-enabled future, and champion innovation in a fast-paced environment. Ideal candidates are analytical, decisive, and comfortable navigating ambiguity while fostering collaboration across multiple stakeholders. Flexible work arrangements and a supportive culture allow for both professional growth and work-life balance.

Accountabilities:

• Define and execute the 3- to 5-year roadmap for Customer Operations, aligning strategy with customer needs and operational excellence.
• Lead AI-powered experimentation programs to test, validate, and scale innovative initiatives across global teams.
• Build repeatable frameworks and playbooks to ensure consistent, rapid experimentation and learning.
• Partner with HR and leadership to enhance organizational design, talent strategy, and capability development.
• Translate strategy into execution by aligning stakeholders, managing change, and driving measurable business impact.
• Champion adoption of AI, automation, and digital tools to accelerate operational transformation.
• Provide executive-level insights, business cases, and scenario modeling to guide strategic investments and innovation priorities.

Requirements

• 6–10 years of experience in customer operations, strategy, product management, or innovation-focused roles.
• Proven ability to design and execute strategic initiatives and experiments with measurable ROI.
• Strong analytical, storytelling, and executive communication skills.
• Experience with organizational design, capability building, and digital transformation initiatives.
• Global mindset with experience influencing cross-functional, matrixed teams.
• Preferred: Experience integrating AI, predictive analytics, and automation into business strategy, and leading AI adoption or experimentation frameworks.
• Comfortable navigating ambiguity and executing rapidly in a fast-paced environment.

Benefits

• Competitive base salary with annual incentive bonus eligibility.
• Flexible hybrid or home-based work options.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Retirement plans with 401(k) match and Employee Share Purchase Plan.
• Wellbeing programs, Headspace app subscription, and Employee Assistance resources.
• Paid time off, plus additional leave for volunteering or participation in Employee Resource Groups.
• Short- and long-term disability, life insurance, and critical illness coverage.
• Opportunities for learning, professional development, and global career growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top candidates efficiently and fairly:

• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and historical success factors to calculate your match score.
• 🎯 The top 3 candidates with the highest match are automatically shortlisted.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once shortlisted, your profile is shared with the company, which handles the final decision and next steps, such as interviews or additional assessments.

Thank you for your interest!