Customer Solutions Representative (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Solutions Representative in the United States.

We are seeking a motivated Customer Solutions Representative to serve as the primary point of contact for consumers seeking assistance with products, warranties, and technical inquiries. In this role, you will provide exceptional customer service, ensuring a positive and seamless experience for each interaction. You will work closely with a dynamic team, leveraging technology to resolve inquiries efficiently while maintaining a professional and empathetic approach. This position offers a remote work environment, paid training, and the opportunity to make a direct impact on customer satisfaction. The ideal candidate is detail-oriented, proactive, and comfortable navigating fast-paced customer service environments.

Accountabilities

• Deliver world-class customer experiences that enhance brand reputation and drive positive word-of-mouth.
• Manage inbound calls and assist consumers with product identification, troubleshooting, and technical support.
• Explain solutions clearly, providing guidance for product repair, installation, or service needs.
• Resolve challenging or sensitive consumer issues with professionalism and a positive outcome for both the customer and the organization.
• Maintain call quality, productivity standards, and adherence to company processes and procedures.
• Accurately record customer interactions, demographics, and product-related information.
• Participate in training programs and special assignments as required to enhance skills and team performance.

Requirements

• High school diploma or equivalent; college degree preferred or in progress.
• Minimum 2 years of experience in a contact center or fast-paced customer service environment.
• Strong professional communication skills, both verbal and written.
• Proficient with PC applications, including Microsoft Office suite; experience with Microsoft Teams is a plus.
• Ability to focus in a low-mobility, high-observation work environment.
• Demonstrated flexibility, teamwork, and a positive approach to business challenges.
• Reliable internet connection, secure workspace, and ability to comply with remote work policies.
• Must pass background and drug screening as required.

Benefits

• Competitive starting salary ($37k/year, $17.79/hour) with potential annual bonuses.
• Comprehensive medical, dental, and vision coverage from day one.
• 401(k) plan with company contribution and profit-sharing opportunities.
• Paid time off, holidays, and flexible scheduling options.
• Paid virtual training to gain in-depth product knowledge.
• Access to employee discounts on company products.
• Fully remote role with all necessary equipment provided.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!