CCaaS Implementation Architect - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Implementation Architect in United States.

In this role, you will lead the end-to-end design and deployment of complex CCaaS architectures for large-scale transformation programs. You will collaborate closely with cross-functional teams, guiding both technical and non-technical stakeholders through strategic, operational, and architectural decision-making. This position requires a strong balance of hands-on technical depth, solution ownership, and the ability to translate business needs into scalable platform capabilities. You will play a key role in shaping customer experience ecosystems, optimizing processes, and ensuring successful delivery outcomes. This is a highly visible role where your expertise directly influences long-term client success and innovation.

Accountabilities:

• Lead the full design of enterprise CCaaS architectures, covering security, compliance, AI/NLP capabilities, WEM tools, and bolt-on integrations.
• Provide platform implementation consulting across multiple CCaaS solutions within broader transformation initiatives.
• Conduct stakeholder interviews to validate requirements and align project milestones.
• Supervise internal and external technical resources throughout deployment phases.
• Support PMO-related reporting, executive updates, and project governance.
• Develop technical strategies, solution roadmaps, and architectural documentation.
• Serve as SME on operational impacts, educating diverse audiences on platform decisions.
• Own testing strategies, defect resolution, and adherence to documented designs.
• Manage BRD versioning, documentation standards, and support SOW or pricing-related activities.
• Design, maintain, and improve reusable code libraries and development templates.

Requirements

• 7–10 years of experience designing and implementing CCaaS solutions at enterprise scale.
• Bachelor’s degree or higher, ideally in computer science or computer engineering.
• Strong coding experience with languages such as JavaScript, Python, Java, or C++.
• Expert-level knowledge of NICE CXOne and/or Genesys PureCloud; familiarity with other CCaaS platforms is a plus.
• Proven track record conducting code reviews and enforcing best practices in code and documentation.
• Deep expertise with REST and SOAP API integrations and designing complex data flows.
• Strong understanding of omnichannel routing, analytics, WEM, ACD/IVR design, and marketplace integrations.
• Knowledge of bot builders and NLP platforms such as Omilia or Google Dialogflow.
• Competency with Microsoft tools and diagramming software such as Visio or Lucid.
• Ability to navigate client dynamics, communicate across audiences, and collaborate effectively in remote environments.
• Experience bridging CCaaS and UCaaS capabilities to enhance unified communication experiences.

Benefits

• Full coverage for employee healthcare, dental, and vision insurance.
• Availability of HSA and FSA plans.
• Access to disability and voluntary insurance benefits.
• 401(k) program with a 4% employer match.
• Competitive variable compensation opportunities.
• Monthly work-from-home incentive.
• Inclusive, fully remote working environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may conduct an additional manual review to ensure no strong profile is missed.
This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, including interviews or assessments, are handled by their internal hiring team.

Thank you for your interest!