Project Manager (Operations)

We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch.

We are seeking an Operations Project Manager to drive execution across the Operations team and ensure alignment between strategic objectives, initiatives, and day-to-day tasks. This individual will manage deliverable schedules, drive clarity around priorities, and facilitate seamless cross-functional coordination, ensuring projects stay on track and deliver meaningful outcomes. The Operations Project Manager will serve as the connective tissue across Business, Operations, and Technology teams, synthesizing updates for executives, identifying risks, escalating issues when needed, and unblocking the team to maintain momentum. This role requires an analytical, and highly versatile generalist who can manage multiple initiatives in parallel, structure complex work into actionable tasks, and step in to support specific workstreams when needed.

Key Responsibilities

• Oversee and manage due dates and timelines, business sprint plans, Gantt chart visualizations, and dependency mapping by working backwards from desired outcomes and deliverables.
• Connect strategic objectives to initiatives, tasks, and timelines, ensuring alignment across teams and stakeholders.
• Prioritize projects and tasks based on business impact, resources, and dependencies. Consistently set expectations and develop weekly plans of attack against plan.
• Drive meeting management: set clear agendas, ensure preparation, and facilitate productive, on-time discussions.
• Track progress, identify risks to projects, timelines, and resources, and escalate issues as needed to drive resolution and keep initiatives on schedule.
• Build paper trails on decisions, context, and expectations around deliverables. Develop documentation to establish knowledge continuity.
• Synthesize updates and prepare concise executive-level communications.
• Get hands-on and assist teammates to get projects across the finish line. Step in to support specific tasks or projects where complexity or capacity constraints require additional hands-on contribution.

• Lead special projects as assigned, often involving ambiguous problem spaces requiring analytical structure and execution.

Requirements

Basic Qualifications

• Bachelors Degree required

• 5+ years of project or program management experience, ideally in operations, supply chain, or a cross-functional business environment.
• Proven ability to manage large, complex initiatives with multiple stakeholders and dependencies.
• Strong analytical and problem-solving skills; able to bring clarity to ambiguous challenges.
• Excellent written and verbal communication skills, with the ability to tailor updates for executives and stakeholders at all levels.
• Proficiency in project management tools (e.g., JIRA, Asana, Smartsheet, or equivalent).
• Demonstrated ability to build project schedules and Gantt charts, manage timelines, and work backwards from outcomes.
• High EQ and inherent understanding of how to keep teams motivated and on track through ambiguous situations and expectations.
• Strong facilitation and meeting management skills.
• Highly organized and detail-oriented, with the ability to juggle multiple projects in parallel.
• Understanding of supply chain, manufacturing, and fulfillment concepts.

Preferred Qualifications

• Experience in eCommerce, operations, or supply chain environments.
• Exposure to both business and technology teams, with the ability to “translate” between technical and non-technical stakeholders.

• PMP or equivalent project management certification

Location: Remote in PST or Hybrid in Irvine CA (may require travel as needed)

Why You Will Love Working At Jiffy

• Opportunity to grow our market share through innovation in the rapidly evolving fashion, AI and image processing space.
• Collaborative and high growth environment, with direct impact on the company's strategic direction.
• High visibility and influence in marketing cutting edge e-commerce solutions.

Benefits

What We Offer

• Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses.
• Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy.
• Retirement Planning: 401(k)
• Wellness Support: Annual wellness benefits to help you stay healthy and balanced.
• Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup.
• Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
• Professional Development: Annual stipend to support your learning and career growth.

EEO

Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.