United States onlyJETSET Pilates Franchising is seeking a Head of UX to own the end-to-end member experience across their digital and operating platforms, ensuring cohesive, measurable, and revenue-driving customer touchpoints. The role requires a deep understanding of Mindbody Online, CRM platforms, and lifecycle automation, as well as experience in multi-unit or franchise environments. The Head of UX will be responsible for lifecycle performance, platform integrity, and performance optimization, with a focus on improving lead-to-member conversion, retention, and revenue outcomes.
Requirements
- Lifecyle Architecture & Customer Experience
- Mindbody Oversight & Operating Platform Governance
- CRM & Automation Strategy
- App & Website Experience Oversight
- Insights, Reporting & Testing
Benefits
- Competitive compensation and performance-based incentives
- 75% contribution to comprehensive individual health plan
- Dental, vision, life, and pet insurance options
- Up to 4% match to 401(k) plan
- Flexible fitness & wellness membership
- Paid time off and company holidays
