Germany onlyAt Jedox, we help businesses plan for a better future. We're looking for a Head of Platform Customer Interaction to lead the strategic and operational development of our customer-facing platform area and shape the next generation of our web components and services.
Requirements
- Lead the engineering platform customer interaction area to ensure continuous KPI-driven deliveries for web components and services in a multi–cross-functional environment.
- Collaborate with VP Engineering and the engineering leadership team to align customer interaction development with company, product and engineering strategy.
- Oversee personnel development in the customer interaction area, including capacity and capability planning.
- Manage budget planning, cost controlling, reporting and cost savings for the customer interaction area.
- Coordinate with product managers, consultants, customer support and cloud operations for seamless delivery.
- Manage cross-entity collaboration with external and internal partners focused on performance management.
Benefits
- Permanent employee, Full-time position
- Remote work from Germany
- Opportunity to work on a digital business partner vision
- Collaborative and innovative work environment
