Junior Account Manager - Italy

The Account Manager (Junior) is a critical early-career development role that focuses on developing foundational sales, technical, and customer-facing capabilities while gaining exposure to the company’s products, markets, and industry dynamics.

Requirements

• Manage a small portfolio of low-complexity or developing customer accounts with guidance from a Senior Account Manager
• Support delivery of revenue targets for assigned accounts and contribute to overall regional sales goals
• Maintain accurate CRM data, including customer activity, opportunities, and forecasts
• Act as a day-to-day contact for assigned customers on routine topics (orders, status updates, basic inquiries)
• Build working relationships with customer contacts and support ongoing account engagement
• Work with inside sales, technical service, and supply chain teams to support customer requirements
• Coordinate responses to customer inquiries and ensure timely follow-up
• Support resolution of routine customer issues related to delivery, quality, or service
• Support the introduction of products within assigned accounts through customer follow-up and coordination
• Assist in gathering customer input for product development and improvements
• Participate in customer discussions related to product usage and applications
• Support the execution of account plans developed by Senior Account Managers
• Identify basic growth opportunities within assigned accounts and escalate as appropriate
• Gain exposure to account planning, pricing, and commercial decision-making processes
• Assist with order tracking, demand alignment, and communication of customer requirements
• Support coordination of urgent orders and basic forecasting activities
• Learn processes related to planning, inventory, and customer supply requirements
• Partner with internal teams to ensure timely resolution of customer inquiries and issues
• Communicate status updates clearly to customers and internal stakeholders
• Escalate more complex issues to senior team members
• Participate in customer meetings and internal reviews to build commercial and technical knowledge
• Support preparation for customer visits, presentations, and reviews
• Follow company policies related to pricing, commercial terms, and customer interactions
• Escalate risks or concerns related to customer satisfaction or account performance