Customer Care Specialist (Part Time)

We are seeking a Customer Care Specialist to join our UKIN Customer Care team. The role involves investigating and resolving level 2 enquiries, with a focus on disputed debt and invoicing issues.

Requirements

• Proven experience in a customer-facing role, specifically within a complex service environment or debt dispute resolution.
• Strong knowledge of case management and billing processes, with the ability to use critical thinking to identify solutions for level 2 enquiries.
• Proven ability in problem-solving and stakeholder management, demonstrating the tenacity to influence team success while keeping the customer at the heart of all decisions.
• A highly motivated and professional work ethic, with the flexibility to adapt to change and a commitment to acting with integrity.

Benefits

• Flexible Work Options: Opportunity to work from home 4 days a week once training is completed to support work-life balance.
• Competitive Compensation: Salary and benefits package aligned with your experience.
• Comprehensive Benefits: Includes health, wellness, and retirement plans, alongside generous paid time off and holidays.
• Growth Opportunities: Access to continuous learning and professional growth within a global industry leader.