Tier 2, Technical Support Representative - (Home-Based 10am-7pm ET)

Tier 2, Technical Support Representative providing telephone support for the Optos retinal scanning medical device, Windows Operation Systems, e-mail, dialup access, and network support for customers and field employees.

Requirements

• Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200TM.
• Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
• Log interactions into the CRM system.
• Evaluate and escalate calls to field teams for critical issues and hardware issues.
• Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
• Research technical and software issues to identify trends for early detection and repair.
• Perform data migration on customer computers.

Benefits

• Health and welfare benefits