Program Specialist II-Dairy Records Management Systems

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Job Description:

The College of Agriculture and Life Sciences is seeking a Program Specialist II to join the Dairy Records Management Systems (DRMS) team. This position plays a key role in supporting dairy producers, consultants, and industry partners by providing technical expertise, customer training, and outreach for DRMS software and reporting tools. The successful candidate will combine strong communication skills with technical problem-solving to help advance dairy herd management through data-driven solutions.

As a member of a multi-person team, this position will collaborate with partners across the U.S. to provide subject matter expertise to dairy users. Responsibilities include providing phone and on-site support for DRMS software and products, developing training materials and educational content, and conducting training sessions both virtually and in-person.

Example of Duties

• Provide support for DRMS software programs including Dart, HerdHQ, PocketDairy, and Pocketmeter through phone, email, and written resources.

• Train and educate customers on program use, data input, report generation, and herd analysis.

• Troubleshoot software, hardware, networking, and data file issues.

• Assist with interpretation of DHIA reports and data analysis for producers, consultants, and technicians.

• Contribute to quality assurance efforts including product testing, program evaluation, and customer experience monitoring.

• Build and maintain relationships with DHIA Service Affiliates and provide training for DHI technicians both virtually and in-person.

• Conduct on-farm visits, attend trade shows, and represent DRMS at industry meetings.

• Promote DRMS products to expand usage and industry impact.

If you have a strong desire to serve the dairy industry and make a meaningful impact on producers, this role is for you. As a member of our team, you will help empower dairy professionals with accurate, research-driven information that improves herd health, productivity, and long-term success. By joining DRMS, you’ll be part of a collaborative, mission-driven organization where your work directly supports farmers, strengthens the dairy industry, and ensures every herd has the information it needs to thrive.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

The selected candidate will be expected to attend campus trainings, meetings, and other required events throughout the year.

This posting will be open until filled. However, to receive full consideration, please apply before October 2nd, 2025.

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity

• Provides guidance to students

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Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae

2) Letter of Application/Cover Letter

For full consideration, please apply before October 2nd, 2025.

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans

• Onsite childcare (Ames, Iowa)

• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

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