PH and US onlyIntrinsic Digital is seeking a Director of Client Success to lead our client success team, drive strategic initiatives, and create conditions for team excellence. As a strategic leader, team builder, and cross-functional collaborator, you will thrive on big-picture thinking and hands-on execution, delivering an end-to-end unparalleled client experience.
Requirements
- 5+ years of experience in client success/account management or marketing director in multifamily
- Proven track record of leading high-performing teams and/or department-wide initiatives
- Strong leadership, communication, and mentorship skills
- Experience managing cross-functional projects and strategic planning
- Confident working directly with executive leadership and across departments
- Deep understanding of client service best practices and process improvement
- Proficiency in HubSpot, Asana, and analytics/reporting platforms
- Demonstrated ability to develop, coach, and elevate senior-level team members
- Advanced expertise in location-based digital marketing initiatives (geofencing, addressable audiences, digital out of home, programmatic display, connected TV, retargeting)
Benefits
- 100% company paid health insurance for employees and 50% for dependents
- 100% company paid vision and dental insurance for employees and 50% for dependents
- Company paid short- and long-term disability
- Company paid life insurance
- 10 weeks paid parental leave
- 3-4 weeks paid time off (based on tenure)
- 10 paid holidays
- Company paid 401k contributions that are 100% vested
- Annual cash bonuses based on company and personal performance
- A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
- Monthly fitness reimbursement
- Pet discount plan
United States
