Account Manager

Job Location - Ho Chi Minh City, Vietnam

Role Objective:

To drive sustainable and profitable sales and business growth in assigned hybrid markets (sales territories) by managing and developing key accounts, identifying new opportunities, and working closely with distribution partners, architects & designers (A\&D), and end customers to secure specifications. The role focuses on:

·Strategic Accounts and Opportunity Management

·Sales through Distribution Partners

·Promoting the brand’s strengths in design, performance, and sustainability

·Executing market-specific promotional activities

The ultimate objective is to consistently achieve or exceed sales and profitability targets while ensuring long-term growth and market leadership in Carpet Tiles, Rubber, and LVT product categories and drive a health market segmentation strategy.

The key responsibilities include but are not limited to:

1. Strategic Sales and Business Development:

• Proactively identify and convert high-potential opportunities within target segments, while nurturing and expanding existing customer relationships.
• Own and drive a robust sales pipeline with accurate forecasting and disciplined opportunity management.
• Lead the end-to-end sales process—from lead qualification to closure—ensuring a seamless and consultative customer experience.
• Deliver compelling product presentations and demonstrations that represent the Interface brand and clearly articulate differentiated value and solution fit.
• Lead commercial negotiations to craft mutually beneficial agreements that align with both customer needs and business goals.
• Build strong engagement with procurement leaders, PMCs, and architects to influence specification and win project mandates.
• Collaborate effectively with distributor teams and internal stakeholders to shape winning strategies for key pursuits.
• Confidently manage complex RFPs and large-scale project bids with clarity and precision.

2. Key Account Management and Customer Advocacy:

• Build strong partnerships with key accounts by positioning yourself as a trusted advisor and solutions partner.
• Serve as the single point of contact, ensuring responsiveness, reliability, and continuity of engagement.

• Conduct regular strategic account reviews to uncover new needs, elevate service delivery, and identify upselling/cross-selling potential.
• Act as the voice of the customer internally gathering insights and influencing product development and service improvements.

3. Distribution Channel Enablement and Influence:

• Provide strategic direction and hands-on support to Distributor Partners to amplify market reach and effectiveness.
• Drive alignment through consistent product messaging, training, and capability-building for distributor sales teams.
• Guide distributors in prioritizing high-impact opportunities and accounts, offering insights on customer needs and buying behavior.
• Lead the planning and execution of impactful marketing engagements and specification activations within the design community.

4. Market Intelligence and Commercial Strategy Execution:

• Stay ahead of market dynamics by continuously scanning competitive activity, industry shifts, and customer trends.
• Translate market insights into actionable sales strategies that sharpen value positioning and differentiate our solutions.
• Support strategic planning through a deep understanding of customer expectations and evolving industry needs.

5. Cross-Functional Collaboration and Stakeholder Alignment:

• Act as a bridge between sales and internal functions—marketing, supply chain, sales and customer support—to ensure flawless execution of client deliverables.
• Collaborate with global and regional counterparts to share market intelligence, best practices, and strategic learnings.
• Participate in product and sales enablement initiatives, staying current on offerings and equipping yourself to lead in customer conversations.

6. Commercial Performance and Business Reporting:

• Consistently achieve or exceed assigned revenue and profitability targets, contributing to the region’s growth ambitions.
• Maintain disciplined documentation of customer engagements, project status, and pipeline health via CRM platforms.
• Deliver structured performance reporting and insights to senior leadership, along with data-driven recommendations for course correction or acceleration leveraging Power BI reporting.