Veterans Law Case Assistant (Job ID: JONJAZ4)

IMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH

About the Client:

The client operates a growing law firm focused on Social Security Disability, Supplemental Security Income, and Veterans Law cases. The firm supports clients throughout the full process, from initial applications to appeals, ensuring proper documentation and consistent case follow up. As the firm continues to expand across multiple practice areas, they are looking to bring in experienced professionals who can support specialized case types with a high level of accuracy and client care.

About the Role:

The client is seeking a Legal Assistant with direct experience in Veterans Law to support both intake and ongoing case management. This role involves working closely with veterans, gathering and reviewing documentation, assisting with claims and appeals processes, and maintaining consistent communication throughout the lifecycle of each case. The ideal candidate is highly organized, detail oriented, and already familiar with VA procedures, terminology, and timelines.

Key Responsibilities

Veterans Client Intake and Communication

• Handle incoming calls from prospective and existing veteran clients
• Screen and qualify clients based on VA disability eligibility criteria
• Guide clients through intake questionnaires specific to veterans claims
• Provide consistent updates and support to clients throughout their case

Veterans Case Coordination and Follow Up

• Ensure all required documentation is collected, reviewed, and properly submitted
• Maintain timelines and deadlines specific to veterans cases

CRM and Documentation Management

• Maintain accurate and up to date records of all client interactions
• Upload and organize medical records, service records, and supporting documentation
• Ensure case files are complete and compliant with VA requirements
• Track key case milestones and updates in the system

Qualifications & Skills

Must

• Fluent in English with strong communication skills
• Minimum of 2 years of experience working specifically in Veterans Law
• Hands on experience handling VA disability claims and or appeals
• Strong understanding of VA processes, terminology, and documentation requirements
• High attention to detail and ability to manage complex case information
• Ability to manage multiple cases in a structured and deadline driven environment
• High level of accountability and reliability

Preferred

• Experience working with VA accredited attorneys or representatives
• Spanish speaking is a plus
• Familiarity with VA systems, forms, and submission processes
• Experience in high volume legal environments
• Associate’s Degree or higher

Personality Traits

• Strong sense of responsibility when working with veteran clients
• Empathetic and patient communicator
• Highly organized and process driven
• Proactive and able to work with minimal supervision
• Coachable and open to feedback
• Consistent, reliable, and detail oriented