InfluxDataIN

Technical Support Engineer

We are driven to create something great that excites and propels developers to be wildly successful.

InfluxData

Employee count: 51-200

DE, IE + 2 more

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visitwww.influxdata.com.

When something is broken, do you want to figure out why? When you figure out why, do you explain the process to your friends? Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners.

As a Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users. You'll be supporting users at Fortune 50 enterprises, fledgling startups, established startups, academic researchers, and government projects. Our customers come from many fields, including industrial automation, high frequency trading, consumer retail, online gaming, and energy management. We're looking for candidates who value continual improvement, building tools, and venturing into the unknown. The Support team is a good home for people who leave things better than they found them. We are people who say "I'll learn!" rather than "I don't know." You'll need to be open to experimenting, which means that sometimes you will fail. (That's okay -- every mistake is also a lesson.) You'll need the persistence to find a solution without a flowchart laying out the entire process. You'll need the maturity and experience to work without direct oversight much of the day and with colleagues distributed around the globe. Being empathic, supportive, and self-aware are key to your success.

What you'll be doing

  • Demonstrate ownership, follow-through with customers and drive issues to resolution

  • Reproduce customer issues and test new product functionality

  • Partner with customers to achieve their desired goals by illustrating best practices

  • Adhere to contractual SLAs for responsiveness

  • Update and extend documentation

  • Participate in on-call rotation for the SaaS product with rest of the team

  • Enhance our InfluxDB Cloud offering using automation and monitoring tools

  • Develop solutions using SQL, Python, and Golang

  • Communicate recurring issues, challenges, and roadblocks with fellow team members

    and products

What you bring to the table

  • 5+ years of technical work experience: support, development, engineering, etc.

  • Profound knowledge in database concepts, automation, monitoring, templating, APIs,

    and Linux based CLIs

  • Experience in a customer-facing position

  • Excellent written and verbal English communication skills

  • Empathy for people facing technical challenges

  • Knowledge of Networking and HTTP(S)d

  • Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab,

    Haskell

  • Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes

    environments.

  • Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)

  • Advanced data manipulation skillset in Parquet, JSON, and CSV formats

  • Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss,

    Sensu, etc.)

  • Git or other version control systems experience

Bonus Points

  • Software development experience, particularly Golang, Rust or Apache Arrow

  • Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)

  • Competence in working with time-series data tools

  • Professional Services or Training experience

  • Multi-lingual

Interview Information:

Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.

Our Core Values

Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:

  • We value each other

  • We get stuff done

  • We believe humility drives learning

  • We embrace failure

  • We are committed to open source

Visit our careers page to learn more about working at InfluxData.

InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.

To view our Know Your Rights Poster click HERE

To view our CCPA policies click HERE

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing [email protected].

InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.

Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

Germany +/- 0 hours, and 3 other timezones

About InfluxData

Learn more about InfluxData and their company culture.

View company profile

We are driven to create something great that excites and propels developers to be wildly successful.

The explosion in the amount of data that is being created is expected to grow nearly fivefold by 2025 to 175 zettabytes per year, as all things in the virtual world — databases, networks, containers, systems, applications – and the physical world — homes, cities, factories, power grids – are being instrumented. Organizations are emitting relentless streams of time-stamped data. Some have started to realize the value of these observations, but they haven’t even scratched the surface of the intelligence that can be harvested – learnings that can inspire better customer experiences, automate factory floors, and build previously unthinkable applications.

We created InfluxDB, a purpose-built time series platform, to specifically handle these new workloads, encompassing millions of data points and hundreds of data sources because general purpose databases are inadequate. To derive intelligence faster, we created Flux, a powerful scripting and query engine designed specifically to harness real-time insights from time series data.

We are dedicated to open source and truly care about helping developers get to results faster with less complexity and less code. We help customers like Cisco, IBM, PayPal, and Tesla build transformative monitoring, analytics, and IoT applications quicker and to scale, delivering new insights from their data.

InfluxData is backed by Norwest Venture Partners, Sapphire Ventures, Battery Ventures, Trinity Ventures, Mayfield, Harmony Partners, Sorenson Capital, Bloomberg Beta and Y Combinator. We are headquartered in San Francisco, with offices in Austin and team members distributed throughout the U.S. and across Europe.

Core values

Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:

We value each other: We recognize we come from a variety of backgrounds and have a variety of beliefs and values. We embrace each other as people, respect our differences, and are committed to working together to achieve our shared objectives.

We get stuff done: We are direct, truthful, action oriented, goal driven, and we take ownership. We work together to deliver a great experience for our customers, our community, and our partners.

  • We believe humility drives learning: We approach each other, our work, our customers, and our community with respect, candor, and humility. We are not greedy. We remain open to new ideas and are committed to continuous learning and improvement.

  • We embrace failure: We try things, break things, take risks, and believe failure is key to innovation. We bounce back from failure and learn quickly.

  • We are committed to open source: We believe in open source and are committed to participating in and contributing to the open source community in meaningful ways.

Employee benefits

Learn about the employee benefits and perks provided at InfluxData.

View benefits

Retirement benefits

401(k) to help you invest in your future.

Disability insurance

We'll cover your Short-Term/Long-Term Disability.

Learning and development budget

1:1 mentoring and professional coaching through Bravely

Life insurance

We'll cover your life insurance so you don't have to worry.

View InfluxData's employee benefits
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InfluxData

Company size

51-200 employees

Founded in

2012

View company profile

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InfluxData hiring Technical Support Engineer • Remote (Work from Home) | Himalayas