Engagement Director

Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 7 states and 50,000 patients in 2022, to 16 states and 500,000 patients in 2023. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We’re looking for a talented Engagement Director who will be responsible for ensuring the success of Imagen’s largest existing customers and supporting the expansion of Imagen’s relationships with those customers. This role will cultivate strong relationships with leaders across the spectrum at each customer and ensure they find value in the work that Imagen does for them. The ideal candidate knows how to manage relationships both internally and externally to promote strong long-term alignment and customer satisfaction. This role requires travel up to 60% of the time.

Responsibilities:

• Ensure customers find value in Imagen’s solutions and work with internal stakeholders to resolve any issues that could impact customer perception, ultimately driving clinically-appropriate utilization of Imagen’s services and therefore converting bookings (sales) to revenue for Imagen
• Coordinate across Imagen’s departments both during new implementations and once a customer is fully implemented to ensure we rapidly and effectively respond to customer needs
• Develop in-depth strategic and operational understanding of existing customers at the market and individual clinic level, and provide analytical and advisory support to leaders as they look to improve operations, drive growth and achieve short and long-term objectives
• Manage executive and line-level relationships with assigned customers
• Oversee 1-2 dedicated Project Managers for your customers and partner closely with Customer Engagement, Workflow, and Partnerships / Commercial leads to drive success with your customers, developing ad hoc analyses and presentations to demonstrate the value of Imagen’s services
• Become an expert on the business models of Imagen and your assigned customers, positioning you as a strong consultative partner to internal and external teams.
• Identify, cultivate and coordinate with the sales team to close expansion opportunities within your assigned customers
• Gather and synthesize market intelligence in support of improving product, operations, sales, marketing, and other related functions.

Qualifications:

• Track record of successfully managing and growing customer accounts, routinely achieving low customer turnover and top 10% in customer satisfaction and growth measures
• Prior success in developing and executing strategies to build strong customer relationships in complex healthcare environments that require a deep knowledge of your product and industry to successfully serve in a consultative capacity.
• In-depth understanding of primary care and multi-specialty clinical operations, as well as deep knowledge and experience in value-based care
• Motivated by customer satisfaction and tangible improvements in Key Performance Indicators (KPIs) both for Imagen and for your customers
• Strong process orientation - can successfully bring together and manage the internal expertise necessary to help drive a customer issue to closure or a sale to completion.
• Strong command of sales and operational best-practices, and have been tested in zero-defect environments that demand excellence.
• You will not stop until you succeed -- you are motivated by aligning the goals of the customer and Imagen for the win.
• At least 5+ years of experience, including at least 3 years in a direct customer relationship management and/or sales role
• Track record of managing a team of 1-2 direct reports
• Ability to travel up to 60% of the time

Our headquarters are based in New York, NY and this job is conducted remotely.

The base salary for the position is between $200,000 - $225,000 plus equity, performance-based bonus, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.