Manager, Client Success

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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

What You'll Do:

• Develop strategic digital media plans with sellers, ensuring alignment with client goals and KPIs.

• Drive renewals and revenue growth by setting campaigns up for success and identifying upsell opportunities.

• Oversee campaign launches, including accurate booking, media reservations, and proper contract documentation.

• Monitor performance and proactively deliver insights, optimizations, and strategic recommendations to internal teams.

• Maintain thorough account and campaign records in Salesforce and Ad+.

• Build deep expertise in iHeartMedia’s digital product suite to effectively support client outcomes.

• Apply strong attention to detail when managing complex orders, performance data, and reporting.

• Communicate proactively and clearly with support teams, sales, and ad operations to ensure smooth fulfillment.

• Demonstrate familiarity with key digital terms and products (impressions, net/gross cost, buffers, podcasts, streaming, banners).

• Manage time effectively, balancing workload and communicating timelines or potential delays.

• Work independently as a proactive problem-solver and self-starter.

• Utilize Outlook, Excel, and related software tools with confidence.

What You'll Need:

• Experience working for or closely with media or creative agencies.

• Strong background in digital media planning or activation preferred.

• Strategic thinker with the ability to identify opportunities to add value at every stage of the campaign lifecycle.

• Excellent written and verbal communication skills.

• Positive, entrepreneurial mindset with a collaborative approach.

• Strong quantitative, analytical, and critical‑thinking abilities.

• Ability to manage multiple projects simultaneously and adapt quickly in a fast‑paced environment.

• Resourceful, solutions‑oriented, and committed to continuous improvement.

• Self‑motivated with a desire to build, innovate, and take ownership of responsibilities.

• Creative, passionate about digital media, and eager to bring forward new ideas.

• Salesforce experience is a plus.

• Ability to work in PST time zone required.

What You'll Bring:

• Develop strategic digital media plans with sellers, ensuring alignment with client goals and KPIs.

• Drive renewals and revenue growth by setting campaigns up for success and identifying upsell opportunities.

• Oversee campaign launches, including accurate booking, media reservations, and proper contract documentation.

• Monitor performance and proactively deliver insights, optimizations, and strategic recommendations to internal teams.

• Maintain thorough account and campaign records in Salesforce and Ad+.

• Build deep expertise in iHeartMedia’s digital product suite to effectively support client outcomes.

• Apply strong attention to detail when managing complex orders, performance data, and reporting.

• Communicate proactively and clearly with support teams, sales, and ad operations to ensure smooth fulfillment.

• Demonstrate familiarity with key digital terms and products (impressions, net/gross cost, buffers, podcasts, streaming, banners).

• Manage time effectively, balancing workload and communicating timelines or potential delays.

• Work independently as a proactive problem-solver and self-starter.

• Utilize Outlook, Excel, and related software tools with confidence.

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$23.08 - $28.85

Location:

Position Type:

Time Type:

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Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options

• Company provided and supplemental life insurance

• Paid vacation and sick time

• Paid company holidays

• A Spirit day to encourage and allow our employees to more easily volunteer in their community

• A 401K plan

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

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