Manager, Client Engagement

ICON plc is a leading global contract research organization dedicated to accelerating drug development and improving patient outcomes.

ICON

Employee count: 5000+

United Kingdom only

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We're seeking a Manager, Client Engagement to foster strong relationships with our clients and ensure their satisfaction with our services. As a Manager, Client Engagement at ICON, you will be responsible for overseeing account management and client services workstreams, ensuring deliverables meet quality and timeline expectations.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in client engagement, account management, or customer service, with a strong track record of enhancing client relationships.
Excellent leadership and team management skills, with the ability to drive client satisfaction and service excellence.
Strong problem-solving and communication skills, with the ability to effectively manage client expectations and address concerns.

Benefits

Various annual leave entitlements
Health insurance offerings
Competitive retirement planning offerings
Global Employee Assistance Programme
Life assurance
Flexible country-specific optional benefits

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About the job

Apply before

Jul 20, 2026

Posted on

May 21, 2026

Hiring timezones

United Kingdom +/- 0 hours

Job categories

Client Engagement Manager Sr. Strategic Engagement Manager Senior Client Success Manager Senior Manager Client Management

Skills

Client Engagement Account Management Customer Service Leadership Team Management Problem Solving Communication

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About ICON

Learn more about ICON and their company culture.

View company profile

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We are a global provider of consulting and outsourced development and commercialisation services to pharmaceutical, biotechnology, medical device, and government and public health organizations. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality. Our global team of experts has extensive experience in a broad range of therapeutic areas.

We are proud to have developed 18 of the world's top 20 best-selling drugs, showcasing our commitment to driving advancements in the healthcare sector. Our extensive portfolio of services includes early clinical and bioanalytical solutions, specialty laboratory solutions, cardiac safety solutions, and many more. Additionally, we emphasize patient-centric trial design and real-world data strategies to optimize recruitment and ensure the success of clinical trials. Through these innovations, ICON is not only enhancing clinical research methodologies but also transforming the overall experience for sponsors, patients, and healthcare providers alike.