Workflow & Operations Systems Manager (019-710)

We are seeking a Workflow & Operations Systems Manager to systemise our service-based business by extracting real-world workflows and converting them into clear, structured Standard Operating Procedures (SOPs) and automated workflows. The goal is to build a self-sustaining operation where every role is clearly defined, every task is system-driven, and no process relies on memory or specific individuals.

Requirements

• 3–5 years of experience in building and managing workflows or similar project management systems
• Proficiency in Asana, Trello, Clickup, Notion or Vikunja
• Proven experience in SOP creation and documenting SOPs, with the ability to improve operational processes
• Strong experience in workflow/process mapping and structuring complex workflows into simple, scalable systems
• Experience in automation and systems thinking, with the ability to work with teams to implement and improve internal processes
• Strong organisational skills and strong attention to detail, with the ability to maintain process consistency
• Excellent communication skills for documenting and clearly explaining workflows and systems
• Strong English communication, high attention to detail, initiative and proactiveness, structured and logical thinking, and confidence in leading discussions