Care Advisor - Dallas/Fort Worth area

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Submit your resume and a cover letter detailing your relevant experience and how you align with our purpose and required values to the hiring manager at ralph@homecarebook.com. Use the subject line "Care Advisor - I got this!" for us to know that you read through the entire job description and details.

Location: Dallas/Fort Worth

Employment Type: Full-Time

About Us:

At Home Care Book, our mission is to enhance lives by providing superior care experiences to seniors. We believe in being consistent, compassionate, collaborative, and communicative in every interaction. We're looking for an energetic and empathetic Care Advisor who can connect with families, follow our proven marketing process, and develop personalized care plans for our senior clients.

Job Summary:

As a Care Advisor, you will serve as the primary point of contact for prospective clients and their families. Your role will be twofold:

• Marketing & Outreach: Execute our established marketing strategy to build relationships with referral sources, healthcare providers, and community organizations.
• Intake & Care Planning: Meet with families to assess the needs of elderly clients, develop personalized care plans, and coordinate the start of care to ensure a seamless transition.
  
  

Key Responsibilities:

• Client Engagement & Outreach:
  • Proactively follow our proven marketing process to generate leads and nurture relationships with referral partners.
  • Represent the company at community events, health fairs, and networking opportunities.
  • Intake & Needs Assessment
  • Serve as the initial point of contact for families, providing compassionate guidance and clear information about our services.
  • Conduct in-home or virtual assessments to determine clients' care needs and preferences.

• Care Plan Development:
  • Collaborate with families and internal care teams to design customized care plans that promote safety, dignity, and enhanced quality of life for seniors
  • Process Management & Documentation
  • Follow established protocols for intake, marketing, and care planning while ensuring accurate documentation and timely follow-ups.
  • Communicate regularly with team members and referral sources to keep everyone informed and aligned.

Required Personal Attributes & Behaviors:

• Compassionate: Demonstrates selflessness and a commitment to helping and serving others.
• Effective Communicator: Shares and receives critical information clearly and professionally, ensuring the right actions are understood.
• Collaborative: Proactively works with others to solve problems and deliver superior experiences.
• Consistent: Adheres to and executes processes with precision.
• Gratitude Mindset: Approaches each day with the mindset of "get to" rather than "have to," appreciating every opportunity to make a positive impact.

Qualifications:

• Excellent interpersonal and communication skills, with a genuine passion for serving seniors.
• Proven ability to follow structured processes and a willingness to adhere to our established marketing plan.
• Highly organized with strong attention to detail; able to manage multiple priorities efficiently.
• A self-starter who thrives on autonomy yet enjoys collaborating within a team.
• Valid driver's license and reliable transportation (if required for in-home assessments).

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career growth.
• A supportive and mission-driven work environment where your efforts make a real difference in the lives of seniors.
• The chance to work in a dynamic role that combines client care with strategic marketing outreach.

Why Join Us?

You'll be part of a mission-driven company with strong systems, a values-based culture, and real opportunity to grow. You'll have ownership—not micromanagement—and the chance to do work that matters every single day.