Service Desk Analyst

HKA is a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support. As a Service Desk Analyst, you will provide high-quality technical support to colleagues across the Asia Pacific region.

Requirements

• Minimum 18 months in a Service Desk, Helpdesk, or similar IT support role
• Strong technical troubleshooting skills across Windows operating systems, desktop environments, PC hardware, and basic networking (DNS, DHCP, VPN)
• Experience with ITIL-aligned service management processes, including user account administration and access management (Active Directory)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and the capacity to prioritise multiple tasks
• Exposure to ERP systems or enterprise business applications
• Familiarity with Microsoft 365 and Office applications

Benefits

• Flexible working pattern both in terms of hours and location
• Flexible remote working
• Committed to providing an inclusive and collaborative culture
• Commitment to providing an authentic candidate experience
• Committed to responding to all applicants who apply by the closing date