AI Solutions Engineer

Are you passionate about AI and automation? Do you love problem-solving and building efficient solutions? We're looking for an Automation Specialist who is excited to help businesses integrate AI voice agents, streamline their workflows, and improve customer interactions. If you're experienced with no-code tools and backend processes, this could be the perfect opportunity for you to make an impact.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on company policy)
• 100% remote setup so you can work wherever you feel most productive
• Work with a fast-moving SaaS company solving real operational pain points
• Direct impact on how clients adopt and scale AI systems
• Collaborate with a product-focused, engineering-first team

What You’ll Do

• Design & Build AI Workflows: Create AI-powered automations across voice and messaging platforms using custom code, AI APIs, and LLM integrations like ChatGPT.
• Full-Stack Automation Development: Use Make, Zapier, or similar tools combined with custom JavaScript, APIs, and webhooks to build logic-rich, scalable workflows.
• AI Agent Development: Build and refine AI agents (voice and chat) that perform actions, respond intelligently, and integrate with CRMs, support systems, and databases.
• Troubleshooting & Optimization: Proactively identify gaps, test solutions, resolve errors, and continuously iterate to improve performance.
• Client-Facing Engineering Support: Join client calls to explain systems, debug in real-time, and advise on optimization approaches.
• Documentation & Handoff: Create clear documentation of workflows, logic maps, and backend integrations for clients and teammates.

Who You Are

• 3+ years of experience in technical automation or software engineering roles
• Skilled in JavaScript, REST APIs, webhooks, and backend logic flows
• Experienced with AI tool integrations, particularly ChatGPT, Claude, or voice LLM agents
• Proficient with Make, Zapier, and process orchestration tools
• Strong understanding of data structures, logic trees, and automation design patterns
• Able to debug and problem-solve across multiple systems and tech stacks
• Bonus: Familiar with Voice AI tools like ElevenLabs, Vapi, Decagon, Twilio, OpenPhone, Aircall, or other telephony APIs
• Bonus: Familiar with CRMs (HubSpot, Salesforce) and customer-facing automation architecture

📋 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record a brief one-way video introduction to showcase your communication skills
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.