United States onlyLocation:
US-TN-Tennessee-VirtualPay Rate:
Salary - Salary Plan, 55,000.00 USD AnnualWork Shift:
Job Description
Housekeeping Operations Manager, ResortsAssist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation. No housekeeping experience is required, just a willingness to learn.
Responsibilities
Be open-minded and ready to learn from your manager and team members alike
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Lead and manage team member training, development, assignments, and schedules
Perform daily inspections and assessments and coach and counsel team members
Recruit team members who reflect our values and create a positive work environment that supports retention
Communicate with resort and company leadership to set expectations and achieve goals
Analyze data and make adjustments to meet facility, budget, and compliance goals
Skills
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
2+ years of hospitality management or relevant experience
High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer experience with word processing, spreadsheets, and various software
Must be willing to relocate for promotion opportunities
Not Required But a Big Plus
Experience in the hospitality industry
Proficiency in languages other than English, especially Spanish
Manage a team. Grow your career.
We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee assistance program (EAP)
Career development and ongoing training
Important to Know
Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
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