United States onlyThe Intake Referral Manager is responsible for the pre-admission process from referral sources and performing necessary functions to direct potential admission to appropriate HCF Care Community.
Requirements
- Manages all inquiry calls from hospital or online hospital referral site, reviews inquiry for potential admission and consulting Clinical Referral Manager as needed for assessment
- Verifies Medicare benefits online; verifies insurance benefits, including MA and private insurance, and verifies payor status
- Determines approval or denial of inquiries for admission into HCF Care Communities
- Completes all communication with hospital discharge planners/case managers regarding acceptance or denial of admissions
- Coordinates admission time of each resident with specific care community and arranges transportation for admissions if necessary
- Checks bed availability in each care community assigned
- Assists families in scheduling tours, times for sign-in admissions, etc. by coordinating with each care community
- Coordinates referrals to Care Communities including gathering needed information, data entry into computer system (Point Click Care) and the coordination of doctors’ orders
- Accessing specific payor source websites to view and accept open referrals through the specific payor
- Completes any required documentation
Benefits
- Promotion opportunities
- Flexibility
- Education/Learning
- Competitive benefit package
