Available Position (Company name withheld)

Help At Home is seeking a Senior Coordinator, Contact Center to support Tier 2 calls and manage the flow of calls to ensure smooth operation. This role involves assisting with ticket management, communicating with internal teams, and escalating issues to supervisors when necessary. The company provides in-home personal care services to 66,000 clients monthly.

Requirements

• Receives and handles incoming calls or escalated tickets.
• Identifies the nature of the inquiry or issue and provides appropriate resolution.
• Maintain accurate and detailed records of all calls and resolutions.
• Manage ticket flow and prevent backlog.
• Support internal team and BPO partner(s) in absence of supervisor.

Benefits

• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training
• Career growth