Hawk is hiring a Technical Support Engineer to establish a high-performing support capability that resolves complex issues quickly and builds the knowledge, tooling, and patterns that make support scalable.

Requirements

Strong debugging skills across distributed systems
Experience working with cloud environments and Kubernetes
Ability to read logs, metrics, and traces to understand system behavior
Solid understanding of APIs, databases, and system interactions
Clear, structured thinking under pressure
Strong collaboration skills across teams
Ownership mindset; you take problems through to resolution

Benefits

Competitive salary
Generous benefits package
Opportunities for growth and professional development
Collaborative and supportive work environment

Fight financial crime. Increase your risk coverage. Improve efficiency. Banks and payment companies worldwide use Hawk's award-winning AML and CFT technology powered by explainable AI to identify more financial crime and reduce false positives. Combine AML transaction monitoring, payment screening, and pKYC in one tool and add fraud prevention for even more comprehensive coverage.

Our solutions for financial institutions include transaction monitoring and payment screening which helps increase risk coverage and maximize efficiency by combining modules in one interface. With the option of explainable AI, we significantly increase performance while reducing false positives. Additionally, our customer screening tool allows for screening against global sanctions lists, watchlists, politically exposed persons (PEP) lists, and adverse media databases. We strive to maintain due diligence throughout the customer lifecycle using dynamic and static data, enabling our clients to maximize their risk coverage and efficiency effectively.

Technical Support Engineer

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