United States onlyWe are seeking a Support Engineer to provide frontline technical support for mission-critical operations involving autonomous surface vessels. The role requires strong communication, flexibility, and a proactive attitude.
Requirements
- Provide Tier 1–2 support for remote maritime autonomy deployments
- Monitor live missions and logs, and respond to anomalous behavior during operations
- Communicate clearly with internal teams and field operators to collect diagnostic data and recommend resolutions
- Work with tools such as Linux terminal, Balena, ROS, and Docker to diagnose and resolve system-level issues
- Assist with preparing software images, provisioning hardware, and configuring telemetry and communication channels
- Contribute to improving internal tools, automation, and documentation for faster turnaround and smoother deployments
- Will Provide rotational support outside normal business hours
Benefits
- 100% Employer paid Health, Dental and Vision Insurance for you and your families
- Life Insurance (Employer Paid)
- Ability to participate in the companies 401k program (Matching)
- Unlimited PTO policy with an enforced 2 week minimum
- Equity Package
- Work / Home Office Stipend
- Global Entry
- 16 Week Paid Parental Leave
- Monthly Health and Wellness Stipend
