United States onlyThe Opportunity
Security Journey is hiring a Senior Enterprise Account Manager to own and grow a portfolio of our largest and most strategic customer relationships. This is a sales-focused account management role with responsibility for renewals, expansion, and cross-sell across existing accounts, including new AI training offerings. The right person for this role knows how to build trust with program owners and technical stakeholders, multithread into executive and CIO-level relationships, and lead commercial conversations with discipline and urgency. You should be comfortable operating in a technical environment, understand how software organizations work, and know how to translate customer goals into retention, broader adoption, and revenue growth. This is a remote opportunity.
What You Will Do
- Own a portfolio of large, strategic enterprise accounts with responsibility for retention, expansion, and long-term account growth.
- Lead renewal strategy and execution across your book of business, managing timelines, stakeholder alignment, commercial conversations, and contract close.
- Identify, develop, and close expansion opportunities including cross-sell and upsell motions across Security Journey's platform and emerging AI training offerings.
- Build and execute strategic account plans focused on relationship depth, product adoption, measurable customer outcomes, and net retention.
- Multithread effectively across program owners, security leaders, engineering stakeholders, and executive decision-makers, including the CIO organization.
- Act as a strategic advisor to customers by understanding their business priorities, software development environment, security maturity, and learning objectives.
- Lead high-quality business reviews and ongoing customer conversations that connect platform value to measurable outcomes and future opportunity.
- Use HubSpot, Gong, platform usage data, and customer context to maintain forecast accuracy, manage opportunities, and drive proactive account strategy.
- Partner across Sales, Product, Marketing, Customer Support, and leadership to deliver strong customer experiences and successful commercial outcomes.
- Lead by example within the Account Management organization and provide informal mentorship and coaching when appropriate.
- 6+ years of experience in SaaS account management, enterprise account management, or a similar post-sale commercial role.
- Experience engaging customers on enterprise AI adoption, clearly articulating AI capabilities, limitations, and business impact, and translating technical AI concepts into outcomes relevant for security, engineering, and business leaders.
- Proven ability to build credibility and maintain relationships with AI-focused stakeholders including Heads of AI, Chief Technology Officers, Chief Information Security Officers, and AI governance or innovation leaders, supporting strategic account growth and expansion.
- Proven success owning renewals and driving expansion within existing customer accounts.
- Demonstrated closing experience and confidence leading pricing, negotiation, and account growth conversations.
- Experience managing larger, more complex enterprise accounts with multiple stakeholders and longer decision cycles.
- Strong ability to build credibility with technical audiences and navigate software development, secure coding, AppSec, or engineering-related conversations.
- Familiarity with the software development lifecycle and an understanding of developer culture, technical learning environments, or secure coding practices.
- Strong executive presence and ability to multithread from day-to-day program owners to senior business and technology leaders.
- High level of organization, follow-through, and accountability in a metrics-driven environment.
- Experience using HubSpot, Gong, or similar tools to manage forecasting, pipeline, and account activity.
- Excellent written, verbal, presentation, and relationship-building skills.
- Experience in cybersecurity, application security, developer tools, technical training, or learning technology.
- Experience selling into engineering, security, platform, or CIO organizations.
- Experience with strategic account planning and enterprise contract negotiations.
- Familiarity with sales methodologies such as Sandler, MEDDIC, or Challenger.
- Experience in a high-growth SaaS environment.
- Bachelor's degree preferred.
- You will have a direct impact on how organizations build safer software.
- You will help shape the next chapter of Security Journey's growth as we expand into new AI training offerings.
- You will work in a highly visible role with meaningful ownership, autonomy, and influence.
- You will join a remote-first team that values accountability, collaboration, and results.
- You will work at the intersection of security, software development, and AI.
Why Security Journey
At Security Journey, we help organizations build safer software by making secure coding and software security training practical, relevant, and effective. Our platform equips developers, engineers, security teams, and technical organizations with the knowledge and hands-on skills to identify and remediate vulnerabilities before they reach production.
Our customers partner with us to improve secure development practices, reduce organizational risk, and build stronger security cultures across software teams. As we continue to grow and expand our AI training offerings, we are building an Account Management organization that can protect revenue, deepen customer relationships, and create meaningful expansion across the customer lifecycle.
