United States onlyGTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.
Role Summary:
This temporary part time position will support the Sales Administration team within the Sales Operations organization. This individual must have a strong attention to detail, is a self-starter, and be able to work in a fast-paced environment.
Job Scope/Supervision:
This position will interact with the Sales Administration team and report to the Director, Sales Administration.
Duties and Responsibilities:
- Research marketing data for new prospects and update internal CRM system
- Audit/update marketing data to ensure accuracy
- Update account and order information, once verified by sales administrator
- Review and update sales admin standard operating procedures document
- Address incoming inquiries in a timely, efficient, and professional manner
- Assist on adhoc projects, as needed
Required Experience/Qualifications:
- Microsoft Excel – experience with spreadsheets
- Microsoft Outlook/Teams – familiarity with calendars, mailing lists, searching, and organizing emails
- Internet/Sales Tools – Can easily navigate web sites/apps
Hours/Travel/Shift:
Monday through Friday 5 hours per day
Core Competencies
- Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
- Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
- Calendaring: Knowledge of office electronic scheduling software; ability to use scheduling software to create, review or manage schedules.
- Desktop Tools: Knowledge of office support tools available on the desktop (e.g., word processing, email, presentation software and spreadsheets); ability to use desktop tools to complete daily tasks.
- Facilities Management: Knowledge of safety measures for physical facilities; ability to maintain, care for and develop commercial and physical facilities.
- Office Administration: Knowledge of office administration activities; ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.
Universal Competencies
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
- Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
EEO Statement:
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
