Customer Success Manager

About us

group.one is a leading European provider of online presence, cloud hosting, and digital marketing services. Over 2 million customers trust us with their online success. Our global team consists of 1 500+ employees operating from nearly 20 locations across 15 countries, with our headquarters in Sweden. Thanks to the support of our partners Cinven and Ontario Teachers' Pension Plan, we are steadily expanding the group's service portfolio and geographical footprint.

When you join group.one, you become a part of a global network that values collaboration, growth, and excellence. Join us in creating online success stories!

Termly is a leading-edge software-as-a-service (SaaS) company that empowers businesses to comply with the ever-growing global privacy compliance regulations through our innovative software solutions. Termly is a remote workforce spread across the globe but is primarily centred in the USA and operates during US business hours,we are looking for talented professionals inLATAM or the Philippines to join us across several new open roles.

About the role

We’re growing our team and looking for: 2+ years of experience with a strong background in Customer Success, Account Management, and Project Management within the SaaS industry, based in LATAM or Philippines.

If you’re an ambitious, proactive, and self-driven CSM, Account Manager, or Sales professional ready to take the next step in your career, this could be the perfect opportunity for you.

Key responsibilities

• Lead client onboarding and training sessions to ensure a smooth implementation and strong adoption of the platform.

• Act as the main point of contact for clients, providing technical guidance, troubleshooting support, and tailored recommendations.

• Build and maintain strong relationships with stakeholders by understanding their business goals and challenges.

• Manage client-facing projects, coordinating cross-functional teams to ensure timely delivery and an excellent customer experience.

• Partner with Sales teams to support renewals, identify upsell and cross-sell opportunities, and contribute to revenue growth.

• Advocate for customer needs internally by collaborating with Product, Engineering, and Sales teams to improve the client experience.

• Proactively engage with clients to maximize product usage, satisfaction, and long-term success.

• Monitor customer performance metrics, prepare reports, and share insights, success stories, and case studies to demonstrate business impact.

Targeted qualifications

• Bachelor's degree or equivalent experience. Technical degree (Computer Science, Engineering, Information Technology, etc.) a plus

• Proven experience (2+ years) as a Customer Success Manager, Account Manager, Project Management or similar role in the SaaS industry.

• Strong technical aptitude and the ability to quickly understand complex software solutions.

• Exceptional communication skills

• Exceptional Sales skills

• Problem-solving mindset and the ability to troubleshoot issues and collaborate with internal teams to resolve them.

• Empathetic and customer-focused attitude, dedicated to ensuring client satisfaction and success.

• Analytical skills to interpret data and identify trends to drive customer engagement and retention strategies.

• Experience with CRM and customer success platforms. Experience using HubSpot is a plus.

• Certifications in customer success or relevant technical fields are a strong asset.

You will make a great candidate if you also have

• Experience working on remote teams

• Collaborative approach to problem solving

• Ability to organize yourself in a remote work environment

We Offer

• Growth-oriented culture

• Learning opportunities with a diverse and talented team

• A chance to make an impact on our business strategy using your work

• Competitive compensation

• Remote work environment

• Additional benefits depending on the location

group.oneis an equal opportunity employer.

We are committed to an inclusive and safe environment, free from discrimination and harassment.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here - what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.