United States onlyTechnical Support Analyst position at Veridos America Inc. in Portland, OR, US. Provides advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware. Supports imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools.
Requirements
- 2-5 years of hands-on IT support experience in a Windows-based environment
- Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools
- Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices
- Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams
Benefits
- Medical (PPO and HDHP with HSA)
- Dental
- Vision
- Paid time off
- Paid holidays
- 401K w/ employer match
- Short/long term disability
- Life insurance
- Healthcare and dependent care flexible spending
- EAP
- Commuter benefits
- Education assistance
- Pet insurance
- Legal
