United States onlyGem is seeking a dynamic and highly organized Implementation Manager to join its Customer Success team. The ideal candidate will have 2+ years experience in implementation, strong project management skills, and a passion for providing exceptional customer service. They will oversee the successful deployment and integration of Gem's platform for new clients, manage cross-functional partners to deliver high-quality solutions on time and within scope, and collaborate directly with customers to help them achieve their business goals.
Requirements
- 2+ years of experience in implementation
- Strong project management skills
- Passion for providing exceptional customer service
- Experience in configuring and implementing SaaS applications, particularly in the HR and Recruiting space
Benefits
- Highly competitive salary
- Equity
- Flexible Time Off program
- 16 paid holidays
- Best-in-class medical, dental & vision insurance
- $1,200 annual stipend for learning and development opportunities
- 16 weeks of Paid Parental Leave
- New Parent Perks totaling $1,500 and flexibility upon return to work
