Software Support Engineer

Job Description Summary

Job Description

Main Responsibilities:

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Developing conceptual knowledge of professional discipline which may include support roles with specialised expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding
• Participate to on-call rotations, usually a week per month
• On site work in Nydalen, Oslo.

Qualifications & Experience:

• This role requires experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or equivalent.
• Experience of EMS
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.

Desirable Experience:

• Experience with e-terra
• Knowledge of docker, Jenkins, Git Hub or Kubernetes
• Oracle
  
  

GE Digital is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information