Lead Services Specialist - Contract Performance Mgmt

Job Description Summary

Job Description

As the Portfolio Manager, you will:

• Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy

• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships

• Be responsible for customer portfolio P&L and growth

• Establish contact to provide on-going technical and business support to assigned customers/sites

• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer

• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE

• Be responsible for developing outage scope/communicating scope to field services teams

• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders

• Be responsible for managing the Outage 360 process and processing of Change Orders

• Lead direction for all emergent/forced outage resolution

• Organize pre-outage, post-outage and outage milestone meetings

• Be responsible for all customer invoicing/credit memo processing

• Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network

• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize margin

• Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion

• Manage Digital and Total plant solutions agreements and coordinate with functional groups

Qualifications/Requirements:

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-associate's degree with 2 years of experience in a power generation industry)

• Minimum of 5 years of knowledge and experience within the power plant field services or contract management

Eligibility Requirements

• Willingness and ability to travel 50% of the time

Add Eligibility Requirement:

• GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

Desired Characteristics:

• Bachelor’s Degree preferably in a technical / engineering degree ie. Mechanical, Electrical

• Experience planning and executing outages

• Strong quality background with Black Belt certification

• Strong leadership, financial and commercial skills

• Team leader in a dynamic, energetic and proactive environment

• Experience working with customer leadership teams

• Demonstrated communication & organizational skills

• Strong oral and written communication skills

• Strong interpersonal skills