Residential Maintenance Admin

Overview

Join a team that gets stuff done. At GC Realty & Development, we don’t just manage properties—we solve problems, build systems, and take ownership from start to finish. We’re known for being Responsive , delivering Better Results , and doing what we say we’ll do.

We’re looking for a remote Residential Maintenance Administrator who thrives on organization, follow-through, and accountability. This role is critical to keeping our maintenance operations running smoothly by managing vendors, coordinating recurring services, and ensuring nothing falls through the cracks.

If you’re detail-oriented, proactive, and take pride in doing things the right way , this role may be a great fit.

Role Overview

The Residential Maintenance Administrator plays a key role in preserving the properties we manage. You’ll support maintenance operations by coordinating vendors, managing recurring services, maintaining accurate records, and ensuring compliance with insurance and documentation requirements. Work comfortably from home, 8 AM – 4 PM (Central Standard Time) and push for better results.

This is a behind-the-scenes, high-impact role for someone who understands how their work affects dispatch, technicians, property managers, residents, and owners.

This Role Is a Strong Fit If You

• Take ownership and follow tasks through to completion without reminders
• Are highly organized and comfortable managing multiple workflows at once
• Communicate clearly and proactively with vendors, internal teams, and residents
• Care deeply about accuracy, documentation, and doing things “one and done”
• Stay calm and solutions-focused in a fast-paced environment
• Like building systems that prevent problems instead of reacting to them

What You’ll Get

• Fully remote position
• Monday–Friday, 8:00 AM–5:00 PM CST (must be comfortable with this schedule)
• Base pay: $7/hour, plus 20% performance-based compensation paid monthly
• Currency exchange rate program in place
• $25 USD for every positive Google review that mentions you by name
• Up to $500 per year for reading approved books
• $1,000–$3,000 referral bonus for referring a team member
• $250 referral bonus for referring a new client
• Paid time off
• Paid birthday day off
• 7 paid holidays

Key Responsibilities

Maintenance Operations Support

• Monitor recurring service performance to ensure SLAs are met
• Support the GC Realty Experience by preventing missed appointments and service gaps
• Review and manage the maintenance email inbox daily—assigning, tracking, and closing out items
• Audit and update the after-hours vendor portal as needed
• Take calls from maintenance technicians to confirm the work performed on completed work orders and accurately record their time in the time card system

Inventory & Documentation

• Maintain accurate shop and van inventory records in coordination with the Maintenance Dispatcher and technicians
• Ensure materials, usage, and documentation are accurate and up to date
• Maintain clean, error-free records that support downstream billing, reporting, and operations

Required Qualifications

• Minimum 1 year of experience in a residential maintenance related role
• Strong time management and task prioritization skills
• High attention to detail and commitment to data accuracy
• Advanced English communication skills (written and verbal)
• Comfortable working in systems and following documented processes

Preferred Qualifications

• 3+ years of experience in a residential maintenance related role
• Prior experience in property management or maintenance operations
• General knowledge of residential repair costs, timelines, and standards
• Experience working with work order systems or maintenance software
• Proven ability to identify inefficiencies and suggest process improvements

About GC Realty & Development

GC Realty & Development is Chicago’s premier property management team, specializing in single-family homes and small multifamily properties. For over 20 years, we’ve delivered a responsive, systems-driven approach that gives investors peace of mind and their time back—powered by strong processes, an in-house maintenance operation, and a culture built on ownership and execution.